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TeleClinic: Medical consultations from the Open Telekom Cloud

No matter what the reason, patients can expect to wait when they make a visit to the doctor’s office. Regardless if they have an appointment or not, more than half (57 percent) of all those with statutory insurance in Germany can expect to spend at least 30 minutes waiting to see a doctor. Almost a third (27 percent) have to wait for an hour or more. Even the most routine checkup can quickly become time-consuming torture.

The Munich-based entrepreneurs from TeleClinic want to fundamentally change that. The start-up offers medical advice via its app, website or the telephone “as fast as Google and as competent as your local doctor” 24 hours a day.

open-telekom-cloud-teleclinic-founders Founders of TeleClinic: Patrick Palacín (left), Katharina Jünger and Prof. Dr. Reinhard Meier.

To realize their idea, the young start-up first had to find a cloud platform capable of providing the basis for secure and reliable service. “Trust is everything in the healthcare sector,” says Patrick Palacin, founder and Chief Technology Officer (CTO) at TeleClinic. “That’s why data security, data protection and the provider’s reputation were high up on our list of requirements.”

The entrepreneurs from Munich found the perfect provider after applying for TechBoost, a program for start-ups initiated by Deutsche Telekom in March 2016. The telecommunications giant gives companies qualifying for TechBoost €100,000 worth of IT capacity from the Open Telekom Cloud. Plus, they also receive sales and marketing support. “Absolutely perfect for us. Because a partner at our side like Telekom makes doors open noticeably faster, both with potential patients and those insurers we hope to cooperate with,” says Palacin. “So we were really pleased after Telekom accepted our application.”

Open TelekomCLOUD TeleClinic Patrick Palacin Patrick Palacín uses the Open Telekom Cloud.

Telekom simply has the best reputation in the industry. For us, that was the best foundation to underscore the trustworthiness of our service, quickly continue to develop – and be prepared for further growth. - Patrick Palacín, Founder and CTO

Telemedicine from the Open Telekom Cloud

Since then, TeleClinic has used Deutsche Telekom’s certified German data centers for the backend operations of its website and app, as well as its telephone gateway. When users communicate with TeleClinic, all data is sent encrypted into the cloud and is also encrypted while saved to a server. The Open Telekom Cloud’s high standard of IT security and data protection has been certified multiple times.

Open TelekomCloud TeleClinic graphic Straight to the doctor via phone, chat or pc: TeleClinic uses Open Telekom Cloud

The TDCP 1.0 (Trusted Cloud Data Protection Profile) certificate, for example, attests that the Open Telekom Cloud is one of the few cloud offerings currently on the market already fulfilling the technical requirements the EU’s General Data Protection Regulation (GDPR), which will soon become mandatory for companies.

“Furthermore, Telekom simply has the best reputation in the industry. For us, that was the best foundation to underscore the trustworthiness of our service, quickly continue to develop – and be prepared for further growth,” says Palacin.

Learn more about TeleClinic and Open Telekom Cloud.



At a glance: TeleClinic and the Open Telekom Cloud

Company: TeleClinic GmbH

Headquarter: Munich

Founded: 2015

Sector: Health/Software

Solution deployed via the TelekomCLOUD-Portal: Open Telekom Cloud

The company:

TeleClinic wants to bring medical professionals and patients together more efficiently – anytime and anywhere via telephone and the Internet. For example, the TeleClinic app enables patients to contact doctors directly for remote medical consultations. Founded only in 2015, the Munich-based start-up already has more than 20 employees, some 200 doctors available for online consultations via webcam or telephone, and six German health insurers covering patient costs.

The challenge:

The start-up works with two very sensitive topics: health and personal data. As a young and relatively unknown start-up, the company would have had a difficult time winning over insurers as partners and patients as users of its service.

The solution:

TeleClinic applied for Deutsche Telekom’s start-up program TechBoost – and was accepted. The young company now has access to €100,000 worth of IT resources from the Open Telekom Cloud. Deutsche Telekom is also helping the Munich-based start-up with its sales and marketing.

The result:

The Open Telekom Cloud has a reputation as a trustworthy platform offering the highest standards of data security and protection. With Deutsche Telekom as a partner at their side, the entrepreneurs found it easier to negotiate with insurers. TeleClinic now profits from the best possible technological foundation and optimal standing to establish its services on the market.


At a glance: the benefits of Open Telekom Cloud

  • Security: The data are hosted in highly secure Telekom computing centres in Germany.
  • Scalability: Computing power and memory can be ordered and set up online and adapted flexibly at any time.
  • Pricing models: We offer you flexible and fixed contractual periods as well as a combination of both models.
  • No vendor lock-in: Open Telekom Cloud is based on OpenStack, a freely available open-source standard. You can change the provider at any time.
  • Individual configuration: CPU, RAM, storage, network – you can put a package together for yourself that matches your requirements to the optimum degree.
  • IaaS for all: Open Telekom Cloud is extremely flexible and therefore suitable for companies of every size.

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