Guided Customer Onboarding is a special support service for customers who have decided to work with Open Telekom Cloud and need help with the initial setup of this IaaS solution. Our cloud experts deliver professional and competent support as well as  step-by-step instructions on how to create your own individual solution – from registration to setting-up passwords and final installation. Avoid uncertainty throughout the whole ordering process get exactly what you need in a matter of minutes.

Read on to find out the following:

• how to use the Guided Customer Onboarding service.
• what consultancy options are open to you.
• where you can find further information about our services.

Once you’ve decided to take up Open Telekom Cloud’s Guided Customer Onboarding service, there are basically two options from which to choose:

• Option A: Send an email to the consultancy team; one of our competent experts will call you back as soon as possible.
• Option B: Call us directly via the toll-free hotline (0800/33 04477). You will then be transferred to the appropriate contact.

Choose whichever option works best for you! You will always receive personal advice over the phone and at no cost to you, no matter how long the conversation may be. This gives you the opportunity to ask any questions you may have about setting up the Open Telekom Cloud. The cloud experts have a high-degree of technical knowledge and are experienced in the process of configuring the Open Telekom Cloud.

To solve problems quickly as well as to provide practical support when setting up your package, it is helpful for our experts to know exactly where in the process you currently are and what is preventing you from advancing. Desktop sharing is a terrific way to speed along the process; share your screen and grant access so your consultant can work directly with you to configure the settings and ensure that the product functions correctly.

If you do not want to share your screen, let us share ours with you and see the screen of the T-Systems’ employee instead. This way, you can watch and follow along as our experts show you the steps that need to be taken on the website and also see which fields need to be completed. Afterwards, simply replicate the same settings in the cloud portal on your device. You alone decide whether to complete it in real-time via desktop sharing or afterwards in your own time.

As well as support with orders, our cloud experts can answer any questions about the product you may have during setup. Our agents can also help you with redeeming voucher codes, should you have one. Give us a call and we can let you know where to enter the details. If you are interested in comprehensive, individual consultancy for transferring to the cloud, are in need of technical support, or require assistance with administration of your reserved infrastructure, look here for an overview of our services.

Information on the technical details of the Open Telekom Cloud can be found in our Infoflyer.

You can find out more about the order process here.